Research Development | University of Memphis

The Challenge

As research programs expanded, Brian Evans and his team faced a growing operational strain. What once worked, email chains, spreadsheets, and manual tracking, became increasingly difficult to manage at scale. Each new opportunity meant more communication, more coordination, and more risk of something slipping through the cracks. Tracking submissions, monitoring deadlines, and keeping reviewers aligned required constant attention. Instead of focusing on supporting faculty and strengthening proposals, the team was pulled into administrative firefighting.

“Before InfoReady, managing our research programs meant juggling emails, spreadsheets, and constant follow-ups.”

The challenge wasn’t just inefficiency; it was sustainability. As volume increased, so did the pressure to maintain accuracy, fairness, and timeliness without additional resources.

The Solution

To regain control, Brian’s team implemented InfoReady as a centralized platform to manage their entire research development process. Instead of relying on disconnected tools, they brought applications, reviews, and decisions into one structured system. Automated workflows replaced manual coordination routing submissions to the right reviewers, sending reminders, and tracking progress in real time.

“We needed a better way, something that could bring everything into one place and scale with us.”

With flexible configuration and no need for IT support, the team quickly adapted InfoReady to match their existing processes. What had been fragmented and reactive became organized and repeatable, creating a streamlined experience for administrators, faculty, and reviewers alike.

The Results

The impact was immediate and transformative. By automating repetitive tasks and centralizing their work, the research office significantly reduced administrative burden while improving visibility across every stage of the process. Nothing was lost in email threads. Deadlines were clear. Reviews were consistent.

“InfoReady didn’t just improve our process. It transformed how we work.”

Freed from manual tracking and follow-ups, Brian’s team could focus on higher-value work like supporting faculty, improving submissions, and advancing institutional goals. Most importantly, they gained the ability to scale their programs without increasing workload, turning what was once a bottleneck into a strategic advantage.